Dear Cash Market Participant,

Despite all the changes, which took place in our T7 trading system throughout the years, we have maintained, through constant efforts, its extremely high availability rate. Nonetheless, we never stop preparing for potential issues and strive to improve our communication process to achieve high level of readiness for our Trading Participants.

With the Newsflash published on 17 November 2020 we have informed you about the Emergency Communication in general and about communication channels in particular. With the current Newsflash, we would like to draw your attention to a further new channel, through which emergency communication will be distributed by the exchange in case of potential technical issues for Xetra (MIC: XETR) and Börse Frankfurt (MIC: XFRA) with immediate effect.

1. Further communication channel

In cases of technical issues, affecting the trading system T7, the exchange immediately starts to investigate the situation. Following the initial analysis, a swift and timely communication as well as frequent updates on the issue is deemed highly important to the Trading Participants.

Currently, emergency communication takes places via the T7 GUI newsboard (if T7 is available), e-mail, SMS and website message. Responding to participant feedback, we have recently begun to make use of an additional communication channel via the data provider “Bloomberg”. Using the dedicated “Financial Markets” news source, we now publish emergency notifications straight to the “Bloomberg” news platform. In other terms, emergency-related messages, which are published over the aforementioned Xetra Newsboard on www.xetra.com should also be visible on the XETRA financial markets news source on “Bloomberg”.

Access details of XETRA financial markets news source: {NH FM5_XETRA<GO>}.

2.    Best Practice for Trading Participants using the Bloomberg platform

In order not to miss any emergency-related notifications, we herewith advise you to set the delivery alerts on our financial market news-wire - {NH FM5_XETRA <GO>} under the “Actions” drop-down menu by selecting the option “Set Alert Delivery”. Delivery methods can then be individually set up to best fit your needs.

3.    Further information

For more information on our emergency communication handling, please have a look into the aforementioned newsflash “Incident handling: Emergency communication” under the following link: Refresher Newsflash: Emergency Communication.

For information on Emergency Handling in general, please see the Emergency Playbook under the following link: Emergency Playbook.

Moreover, please note our dedicated webpage Emergency procedures providing you a one-stop-source for our emergency handling documents.

If you have any further questions or comments, please do not hesitate to contact Cash Markets Operations at tel. +49-69-211-1 14 00 or send an e-mail to: cmmarketcontrol@deutsche-boerse.com.

Kind regards 

Cash Markets Operations