Hotlines

Hotlines and contact persons for traders at Xetra® and Börse Frankfurt

Investors can contact the trading surveillance office directly for questions about price fixings and exchange trading. Please dial 08 00-2 30 20 23 within Germany, +49-(0)69-2 11-1 13 10 from outside Germany or send an email to huest@deutsche-boerse.com. Service hours are from 8.00 a.m. to 8.00 p.m. CET.

Contact our Functional Helpdesks for functional, trading related questions

To support your query, we may ask for the following information:

  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
  • Order details such as
    - ISIN
    - Date and timestamp of order entry
    - Buy or Sell
    - Order type, Quantity and Limit
   
Our contact details for Xetra (MIC: XETR) are:

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 14 00

xetrahelpdesk@deutsche-boerse.com
 
 
Our contact details for Börse Frankfurt (MIC: XFRA) are:

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 10 50

frankfurt.trading@deutsche-boerse.com
 
 
 
 

Contact Customer Technical Service (CTS) for: 

  • connectivity-related question
  • questions on the availability of reports CRE (Common Report Engine)
  • information on any potential technical issues of trading systems T7 XETR or T7 Dublin, Xetra Frankfurt GUI, ETI / ETS and Fix
   
To support your query, we may ask for the following information:
  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
  • Order details such as
    -ISIN
    -Date and timestamp of order entry
    -Buy or Sell
    -Order type, Quantity and Limit
Our contact details are:

Service times
6.00 a. m.–10.00 p. m. CET

+49 (0) 69-211-VIP Extension (for all Members)

CTS@deutsche-boerse.com
 
 
 
 

Contact Clearing Data for:

  • question regarding Member or User data
  • the set up or modification of User reference data
   
To support your query, we may ask for the following information: 
  • Member-ID and User-ID
  • Affected trading system (T7 Xetra, Xetra Frankfurt, T7 Dublin)
  • Environment: Production or Simulation
Our contact details are:

Service times
6.00 a. m.–10.00 p. m. CET

+49 (0) 69-211-1 24 53

clearing.data@deutsche-boerse.com
 
 
 
 

Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-2 11-1 78 88

person.admission@deutsche-boerse.com

Connection, admissions, changes, functional member readiness

Without admission write to: memberservices@deutsche-boerse.com

Please contact your Key Account Manager

Fee reports, fee pricing, connection fees

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 33 88

support.billing@deutsche-boerse.com

Customer Service Market Data + Services

Service times
8.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 18 00

customer.service@deutsche-boerse.com

Capital Markets Academy: exams, seminars and online training

+49 (0) 69-211-1 37 67

academy@deutsche-boerse.com

Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 78 88

member.section@deutsche-boerse.com

Additional Information

Market Status

XETR

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Parts of the trading system are currently experiencing technical issues

The trading system is currently experiencing technical issues

Xetra newsboard

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.