Hotlines

Hotlines and contact persons for traders at Xetra® and Börse Frankfurt

Market Supervision (Xetra)

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 14 00

xetrahelpdesk@deutsche-boerse.com

Market Supervision (Frankfurt)

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 10 50

Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-2 11-1 78 88

person.admission@deutsche-boerse.com

Connection, admissions, changes, functional member readiness

Without admission write to: memberservices@deutsche-boerse.com

Please contact your Key Account Manager

Fee reports, fee pricing, connection fees

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 33 88

support.billing@deutsche-boerse.com

Customer Service Market Data + Services

Service times
8.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 18 00

customer.service@deutsche-boerse.com

Capital Markets Academy: training in key capital market subjects

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 37 67

academy@deutsche-boerse.com

Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 78 88

member.section@deutsche-boerse.com

Additional Information

Market Status

XETR

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Trading System experiencing issues

Trading System experiencing serious issues

Xetra newsboard

The Market Status Indicator displays the current technical availability of the trading system.

It indicates whether Xetra newsboard messages regarding current technical issues of the trading system have been published or will be published shortly.
We strongly recommend not to take any decisions based on the indications in the Market Status Indicator. Please always check the Xetra newsboard for comprehensive information.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.