Hotlines

Hotlines and contact persons for traders at Xetra® and Börse Frankfurt

Market Supervision (Xetra)

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 14 00

xetrahelpdesk@deutsche-boerse.com

Market Supervision (Frankfurt)

Service times
7.30 a. m.–8.30 p. m. CET

+49 (0) 69-211-1 10 50

Person Admission-Hotline for Exchange Trader Admission, Qualified Backoffice Staff Registration, Accessmanagement Börsenplatz FWB®

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-2 11-1 78 88

person.admission@deutsche-boerse.com

Member Services & Admission (connection, admisions, changes, functional member readiness)

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-2 11-1 16 40

memberservices@deutsche-boerse.com

Deutsche Börse internet hotline

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 16 70

info@deutsche-boerse.com

Customer Service Market Data + Services

Service times
8.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 18 00

customer.service@deutsche-boerse.com

Capital Markets Academy

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 37 67

academy@deutsche-boerse.com

Cash Market Member Section

Service times
9.00 a. m.–6.00 p. m. CET

+49 (0) 69-211-1 78 88

member.section@deutsche-boerse.com

Additional Information

Market Status

XETR

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Trading System experiencing issues

Trading System experiencing serious issues

Xetra newsboard

The Market Status Indicator displays the current technical availability of the trading system.

It indicates whether Xetra newsboard messages regarding current technical issues of the trading system have been published or will be published shortly.
We strongly recommend not to take any decisions based on the indications in the Market Status Indicator. Please always check the Xetra newsboard for comprehensive information.

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