XETR : Partial Failure - FIX Sessions

Release date: 05 Jul 2017

XETR : Partial Failure - FIX Sessions

Emergency Information MIC: XETR

Please be aware that due to technical problems we are currently receiving customer complaints regarding FIX sessions for the Xetra market (MIC: XETR). We are investigating the failure and will keep you informed.

Information is also available on www.xetra.com.

Please do not hesitate to contact Xetra Trading Helpline at +49-69-211-11400 for any questions you may have.

Market Status

XETR

-

-

Parts of the trading system are currently experiencing technical issues

The trading system is currently experiencing technical issues

Xetra newsboard

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Xetra webpage under Technology --> T7 trading architecture --> Emergency procedures. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.


Emergency procedures


An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.