Update on recording of telephone calls at Cash Markets Operations

Release date: 28 Feb 2020

013/2020 Update on recording of telephone calls at Cash Markets OperationsXetra Circular 013/20

*** This circular replaces the previous Xetra Circular 252/07: “Xetra and Floor Trading Hotlines/Telephone Numbers of Market Supervision: Call Recording”, dated 21 December 2007 ***


1. Introduction

Frankfurter Wertpapierbörse (FWB®, the Frankfurt Stock Exchange, hereafter: FWB) would like to remind the respective recipients by means of this circular that incoming and outgoing telephone calls:

  • from and to the below specified Cash Markets Operations (hereafter: CMO) hotlines or
  • from and to personal telephone extension numbers of the CMO staff

are recorded by the FWB to perform its task of monitoring the orderly conduct of exchange trading and the settlement of trades (§ 125 paragraph 1 clause 1 of the Exchange Rules for the FWB).

2. Required action

The recipients are requested to forward this circular to all persons within their respective companies who contact the CMO (either via listed hotlines or personal telephone extension numbers of CMO staff), explicitly stating the following important aspects:

  • Calls to and from the specified CMO hotlines as well as personal telephone extension numbers of CMO staff are recorded for the aforementioned purpose by a respective recording system
  • The recordings will be treated with confidentiality and will be used only in the cases described in this circular
  • The specified CMO hotlines and personal telephone extension numbers of CMO staff shall be exclusively used for business purposes
  • No private conversation must be conducted over the specified lines
  • In case a person does not agree with the recording, e-mails may be used as alternative communication channel instead
  • Further Information on our data protection principles and data subject rights are available in our privacy notice (accessible under this link: Privacy Notice)

3. Details

Data recorded, the confidentiality of which is in the interests of Trading Participants or of a third party, will be only used for the aforementioned purpose and only if clarifying pertinent facts is not, or not reasonably, possible by using other evidence (§ 125 paragraph 2 clause 1 of the Exchange Rules for the FWB). Such data may be forwarded to the competent bodies named in § 10 paragraph 1 clause 3 of the German Stock Exchange Act (Börsengesetz), insofar as those bodies need to know about the data to be able to perform their tasks. 

The recordings shall be deleted after the retention period as defined in § 125 paragraph 1 clause 2 of the Exchange Rules for the FWB. As an alternative to the recorded telephone lines, CMO can be reached at the below e-mail addresses.

Calls to and from the following CMO hotlines are recorded:

Hotline name/purpose Hotline number Alternative communication channel
     
General contact for Xetra
(MIC: XETR)
 
 +49-69-211-1 14 00 xetrahelpdesk@deutsche-boerse.com 
     
General contact for
Börse Frankfurt
(MIC: XFRA)
 +49-69-211-1 10 50 frankfurt.trading@deutsche-boerse.com 
     
For Mass Deletion applications +49-69-211-1 22 90 

xetrahelpdesk@deutsche-boerse.com or
frankfurt.trading@deutsche-boerse.com
Important note:
Please keep in mind that a phone call ensures a speedier processing of time-critical applications

     
For questions about Mistrades
on the FWB
 +49-69-211-1 38 70 mistrade@deutsche-boerse.com
Important note:
Please keep in mind that a phone call ensures a speedier processing of time-critical applications
     
For questions on Ad-hoc Publicity or trading suspensions and resumptions +49-69-211-1 36 90 frankfurt.trading@deutsche-boerse.com 
     
For questions about "Engagementkontrolle" +49-69-211-1 19 27 engagementkontrolle@deutsche-boerse.com 

 Further information

Recipients:To whom it may concern, especially: all Xetra® Members and Vendors, all Börse Frankfurt Members and Vendors
Target groups:Traders, Central Coordinators, Member Supervisors, Compliance functions, Security Administrators, Clearing, General
Contact:Cash Markets Operations, tel. +49-69-211-1 14 00 (Xetra) or tel. +49-69-211-1 10 50 (Börse Frankfurt). Alternatively, please use the e-mails xetrahelpdesk@deutsche-boerse.com or frankfurt.trading@deutsche-boerse.com
Related circular: Xetra circular 252/07: “Xetra and Floor Trading Hotlines/Telephone Numbers of Market Supervision: Call Recording”, dated 21 December 2007
Web:www.xetra.com
Authorised by:Cord Gebhardt, Miryusup Abdullaev (on behalf of the Management Board)

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