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Action areas

Areas for action at Deutsche Börse Group

The key criterion in identifying relevant areas for action at Deutsche Börse Group is their materiality, both in terms of their influence on the company’s business success and, conversely, the influence of Deutsche Börse Group’s business activities on the respective field of action. 


The materiality matrix shows the most important areas for action, which were determined by a quantitative survey of the relevant internal and external stakeholders: In the 2018 survey, stakeholders had the opportunity to assess the issues identified in the previous year’s materiality analyses with regard to a) their significance for Deutsche Börse Group’s business performance, b) the impact of Deutsche Börse Group’s business activities on these aspects, and c) their significance for the respondents personally. Stakeholders were asked to assess these aspects on a scale of –5 to +5. These results were validated in 2019 through various tools and internal as well as external platforms for stakeholder dialogue:

  • Information from Deutsche Börse Group’s control bodies and working committees, whose members include international capital market representatives (for an overview of the control bodies and working committees, see customer governance)
  • Analyses of customer satisfaction surveys, customer visits and entries in Deutsche Börse Group’s innovation portal
  • Internal analyses and assessments of trends and developments in the financial services sector (e.g. changes in the regulatory framework)
  • Insights gained from investor conferences, roadshows and individual visits as well as from topics raised at the Annual General Meeting
  • Feedback from staff meetings, employee events, review discussions and the employee surveys conducted in 2019
  • Results from the two Group Sustainability Board meetings 2019
  • Evaluation of internal discussions at the management level for the strategic development of Group-wide ESG management
  • Areas of focus identified at the meetings of the Executive and Supervisory Boards and of the individual Supervisory Board committees
  • Participation in a number of national and international sustainability ratings and rankings

Stakeholder engagement

Deutsche Börse Group maintains a regular exchange of knowledge and interests with all relevant stakeholders to fulfil its role as a neutral platform for dialogue, firmly anchored in the middle of the capital market. Deutsche Börse Group’s involvement in this field has an impact on the entire value chain of our business operations. 

For more information, please see dialogue.

Transparent, stable and fair markets

As a market infrastructure provider for international capital markets, Deutsche Börse Group sees its central responsibility in ensuring transparency and integrity within the framework of the market structures it provides, thereby promoting their stability and economic success. Its efforts are led by the interests and needs of the various market participants.

Among the core economic functions of a stock exchange is the maintenance of economic prosperity and the fostering of an environment for growth. As a global market infrastructure provider, Deutsche Börse Group operates markets that serve companies of all sizes to raise equity and debt capital, with the aim of growing, creating and securing jobs, and contributing to higher value added.

Deutsche Börse Group’s stakeholders express high expectations when it comes to enforcing transparency and standardisation on the international capital markets. The aspect of data security has emerged as a transparency topic that also requires consideration to counter stakeholders’ reservations. The commitment of Deutsche Börse Group in this area for action affects the entire corporate value chain. 

For more information, please see key figures on corporate management.

Economic performance

The company’s successful business activities are ensured through profitable growth, a robust market position and long-term value added, with the ability to innovate as an important accompanying factor. Deutsche Börse Group’s involvement in this area for action affects the entire corporate value chain. 

For more information, please see value added.

Human capital development

The commitment and performance of our employees are the most important foundations for the success of Deutsche Börse Group. It is the company’s goal to ensure that employees with these qualities continue to seek out – and remain with – Deutsche Börse Group. The company is therefore working to inspire, promote and retain the best talents for the long term by implementing a responsible and sustainable human resources policy, which comprises important factors such as employee satisfaction, job security, remuneration, diversity and equal opportunities as well as occupational health and safety.

Deutsche Börse Group’s involvement in this area for action has an impact on the entire corporate value chain. 

Good governance

For Deutsche Börse Group, corporate governance means responsible corporate management and control geared towards sustainable value added. Robust corporate governance structures, adequate risk management and compliance systems and consistent disclosure of tax and regulatory strategies ensure responsible corporate governance.

Deutsche Börse Group’s involvement in this area for action has an impact on the entire corporate value chain. 

For more information, please see key figures on corporate management and procurement management.

Brand management

As an international market infrastructure provider, Deutsche Börse Group organises capital markets characterised by integrity, transparency and security. A responsible member of society, the company endeavours to use its competencies, successfully applied in its core business, to tackle social challenges. In keeping with its stated goal of good corporate citizenship, it is committed to dealing with socially relevant issues with a view to the needs of the various company locations.

Internal stakeholders focus on the existence of informative marketing structures. Deutsche Börse Group’s commitment in this area for action primarily affects customer concerns and internal Group processes.

For more information, please see Deutsche Börse Group – company profile.

Sustainable product and service portfolio

Deutsche Börse Group’s products and services provide investors, issuers and other market participants with a marketplace, infrastructure and support to conduct financial transactions or offer financial instruments. In recent years, a comprehensive portfolio of sustainable products and services has emerged. Above all, Deutsche Börse offers a broad range of sustainability indices which can be used by investors as a basis for their sustainable investment decisions. Deutsche Börse Group’s involvement in this area for action primarily affects customer concerns, internal Group processes and, last but not least, the sustainable infrastructure of the markets organised by the company.

For more information, please see sustainable products and services and

Environmental management

In addition to initiating an increasingly careful use of resources, a growing awareness for climate change and its general consequences on the one hand and the effects of core business activities on the other has moved greenhouse gas emissions to the centre of our environmental commitment – on a political and legal level as well as on the part of the company. At Deutsche Börse Group, the environment is an integral part of our sustainability activities. To this effect, one of the measures introduced by Deutsche Börse Group was the development and publishing of a climate strategy based on the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD). Environmental issues are also gaining increasing importance in the design process of individual products and services. Deutsche Börse Group’s involvement in this area for action primarily affects the ecological balance of our various locations.

For more information, please see environmental management.


Generally speaking, the expectations and interests expressed by the stakeholder groups can be assigned to the strategic leitmotifs of sustainability management at Deutsche Börse Group. In other words, the key areas for action correspond either to the Group’s goal of strengthening trust in the markets it organises as an organiser of the international capital markets, of leading by example as a company listed on the stock exchange, and/or of improving the way the company and its business operations are perceived by the outside world in its role as a member of society.

Additional Information


Group Sustainability

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